Imagine what it was like for me, hearing them through speakerphone.
It wasn't that bad, actually. The biggest flub-up was on my part, when said woman (Laura) asks me about my Z-Day plans. And I dont' know what the hell I was thinking but between the sound and the accent I somehow got it in my head she was asking if I had any big plans for Halloween.
That's why I sound like an idiot for the first thirty seconds or so of that response.